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Hotline Service
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Our hotline services provide various counselling services to people in need of immediate emotional support. Three Women's Refuge Hotlines and a dedicated Men's Hotline are available 24 hours a day, 7 days a week.  The Family Support Hotline is open from Monday to Saturday with free legal advice available on Wednesday afternoons. These services are run by registered social workers, and trained volunteers.


  • Woman Refuge Hotlines (24-hour service):8100 1155
    • Provide emotional support, introduce social resources and deal with applications for admission to Refuge Centres for Women for women and their children who are in danger of family violence or crisis.
  • Family and Intimate Partner Relationship Hotline for Men (24-hour service):2890 1830
    • Provide emotional support and relevant service information to men who are troubled by their relationship with their family or intimate partner in order to promote a harmonious life. Persons in need can be referred for follow-up service over the phone or face to face counselling service provided by social workers.
  • Family Support Hotline:8103 2338
    • We provide counselling to individuals and families in need of emotional support. We are open Monday to Saturday: 2pm - 5:30pm and 6:30pm - 9:30pm (closed on public holidays).
  • Free Legal Advice:8103 2338
    • Free professional legal advice offered by a solicitor every Wednesday 2pm - 5pm (closed public holidays)
Men's Hotline (24-hour service): 2890 1830